I am getting an error message - what should I do?

  1. Take note of what page you are on when you see the error message. If possible, copy the URL from your browser. 
  2. Take note of what you were trying to do when the error arose. 
  3. If you can, take a screenshot of the error message. 
  4. While logged in, you’ll see a blue circle with a white speech bubble at the bottom right of the page.
  5. Click on this blue circle/white square icon. 
  6. You’ll see a dialogue window pop up, where you can send a message detailing the following: 
    1.  What you were trying to do
    2. What you saw
    3. The URL
  7. If you took any screenshots, attach them in the chat box. 

To send your message, press RETURN, or click on the small blue arrow to the bottom right of your chat dialogue. Thank you for helping improve our software!

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