Adding new Patient accounts
Inviting Patients
Use the "INVITE PATIENT" button to get started inviting a new patient to your clinic:
- Fill in the relevant information and click "INVITE USER" to send the invitation.
*All patients must have a valid email address to access NeuroVisual Trainer. If the patient doesn't have an email address, we suggest helping them set one up using Gmail, Protonmail, or similar.
- Once invited, information about the invitation is shown on your My Clinic page:
- The patient will receive an email with a link that they can use to create their account. They will be prompted to set a password. Once they've set a password, they will be able to log into NeuroVisual Trainer and access their assigned exercises.
Troubleshooting email delivery
Email is an imperfect technology, and don't always get delivered correctly. First have the patient look for the email in their spam or "promotions" folders.
The status of the email delivery can be found on your clinic page on the line for that patient.
| Delivered | The email has been delivered to the patient, but it has not yet been opened. |
| Email Opened | The email has been opened by the patient, but the link to create their account has not been clicked. |
| Link Clicked | The user has clicked the "Accept Invitation" link to create their account, but hasn't created a password to complete their account creation. |
| In Progress | Email delivery is in progress and is taking longer than expected. Check back in an hour or two. |
| Marked as Spam | The invitation email has been erroneously marked as spam. Have the patient check their spam folder and mark it as not-spam. |
| Delivery Failed | The email delivery failed. Edit the invitation by clicking the "pencil" icon, double-check that the patient's email address is correct and click "INVITE USER" to try sending another email. |
Invitation Codes
- If the patient has any difficulty retrieving their email invitation, you can bypass the email by using their unique Invitation Code, an 8-digit code found on the patient's line on your My Clinic page.
- You can write this code down for them, or click the "print" icon next to the invitation code to print a flyer that can be given to them in-office or mailed. Once they have their invitation code, they simply enter it at neurovisualtrainer.com/code, or by clicking "Redeem Code" on the NeuroVisual Trainer homepage.
Resending Email
- You can resend an invitation email by clicking the "pencil" icon on the patient's line, then clicking "UPDATE INVITE AND RESEND"
Deleting Invitations
- You can delete an unaccepted invitation by clicking the red trash icon on their line.
Sharing Email Addresses
- Regrettably we only support one patient per email. If the patient does not have an email account, we recommend the patient open up a free email account on Gmail, Protonmail, Yahoo! or similar.
- For the curious, the reasons we limit one patient per email is because emails are used for password recovery, sharing emails across patients opens up potential confidentiality issues, and ensures compliance with HIPAA and other regulatory requirements around patient confidentiality. Keeping patient logins separate also ensures that data captured by NeuroVisual Trainer is not combined with that of other users.