- Take note of what page you are on when you’re seeing the error message. If possible, copy the URL from your browser.
- Take note of what you were trying to do when the error arose.
- If you can, take a screenshot of the error message.
- While logged in, you’ll see a blue circle with a white square at the bottom right of the page.
- Click on this blue circle/white square icon.
- You’ll see a dialogue window pop up. Select START A NEW CONVERSATION.
- Send a message, detailing:
A. What you were trying to do
B. What you saw
C. What URL you were using
- If you took any screenshots, attach them in the chat box.
- To send your message, press RETURN, or click on the small blue arrow to the bottom right of your chat dialogue.
Thank you for helping improve our software!