1. Take note of what page you are on when you’re seeing the error message. If possible, copy the URL from your browser. 

  2. Take note of what you were trying to do when the error arose. 

  3. If you can, take a screenshot of the error message. 

  4. While logged in, you’ll see a blue circle with a white square at the bottom right of the page.

  5. Click on this blue circle/white square icon. 

  6. You’ll see a dialogue window pop up. Select START A NEW CONVERSATION.

  7. Send a message, detailing:
    A.  What you were trying to do
    B. What you saw
    C. What URL you were using

  8. If you took any screenshots, attach them in the chat box. 

  9. To send your message, press RETURN, or click on the small blue arrow to the bottom right of your chat dialogue.
    Thank you for helping improve our software! 

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